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FREQUENTLY ASKED QUESTIONS

What is Demand Africa?

Demand Africa is the premier online media brand featuring the very best in Afro-centric food, culture, and lifestyle entertainment from around the world. Demand Africa can be experienced through online communities, social media, video-on-demand and linear streaming platforms available globally.

Is Demand Africa available on mobile devices?

Yes, it is! You can connect from your computer, phone or tablet anytime you want to. If you subscribed before on a different device, simply login with your account you’ll have full access. For a full list of supported platforms, click here.

Can I watch from different computers or phones at the same time?

Yes, when you subscribed on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse.

Do I need to download anything to view the video content?


You may choose to view content on the web if you’d like via browsers like Google Chrome. Please ensure you have a proper broadband connection for this video. We also offer apps on iOS, Android, AppleTV, Roku, and Amazon Fire TV.

Can I stream Demand Africa on a big screen using Chrome Cast?

Of course! Cast to Chromecast compatible devices from your phone or tablet directly from the app. If you’re using a browser, please use Chrome browser and follow the steps as explained on the official Chromecast pages:

http://www.google.com/chrome/devices/chromecast/learn.html

What about AirPlay?

If using AppleTV to watch it on the big screen, you can use AirPlay directly from your iOS devices.

What you need:

-iPhone, iPad, iPad mini, or iPod touch
-Apple TV

Note: Your iOS device and Apple TV need to be connected to the same Wi-Fi network.

Check out more information on AirPlay usage directly on Apple.com 

How do I use my promo-code/coupon?

If you received a promo code / coupon follow these steps to access your content:

-Go to Demand Africa (https://watch.demandafrica.com.
-Click the ‘Start Free Trial’ button (https://watch.demandafrica.com/signup/package).
-Once registered, you can redeem your coupon code.

Is my Credit Card secure?

Yes, all transactions are processed securely at the highest PCI compliance standards.

May I request a Refund?

A User may be entitled to a refund only in the following cases:
-A User made a double/multiple purchases using the same registration/login data.

Why hasn’t my subscription renewed? 

By default, subscriptions are renewed automatically. However, sometimes you may notice that your subscription plan wasn’t automatically renewed due to failed payment collection attempts. In such case you receive an automated email notification. You may need to update your payment information to continue access.

How do I update my payment method?

To update or remove your payment method to remove your credit card info from your account, please follow these steps:

-Go to https://watch.demandafrica.com/account/billing/ (please login if you have not done so).
-Click the “Upate Billing Details” button.
-Input your new payment details and click “Save New Card.”

How to cancel my subscription?

We would hate to see you go, but if you wish to cancel first log into your account and visit: https://watch.demandafrica.com/account/billing/ Click the “Cancel My Subscription” button.

The video or stream quality is bad, what can I do?

Check your internet speed to ensure you are utilizing the highest possible speed for best quality streaming video.

I have problem accessing the content I previously bought. What can I do?

-Please ensure that you are signed in.
-Then ensure your subscription is valid by checking:
-If you are still unsure, please reach out to support@demandafrica.com